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Terms & Condition

Terms & Condition

Terms & Conditions (T&Cs)

In order to comply with the European Union (EU) Directive on Distance Selling, you must agree to our T&Cs before your order can be processed. By submitting your order, you are acknowledging that you have read and agreed to our T&Cs. They govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. As a consumer you may have other statutory rights granted by law which are not affected by these T&Cs. Our T&Cs are modelled on those recommended by the fair web trade organisation Safebuy.

Purchasing from us

By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for purposes other than those stated in our Privacy & security statement without asking your first. If you’d like your details to be removed from our system, email us and we'll do so promptly. We’re not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your payment will be taken prior to sending the goods ordered - usually within 24 to 48 hours of the goods being ordered. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability. Errors and omissions excepted (for example if we accidentally sell at below our cost price).

After you have purchased from us we store the details of your order (ie the contract we have with you) in accordance with our privacy policy. If you create an online account with us you can view your orders when you login to our site. You can also ask us to send you details of any orders you have placed.

Order confirmations

You'll receive confirmation of your order by email. Please check that the details contained in this email are correct. If there are any mistakes, please let us know immediately. Your confirmation email is neither an invoice nor a formal acceptance of your order. Invoices are sent by post to your address or sent with the goods. If we are unable to fulfil part or all of your order (due to having sold out for example), or if there is an error in your order, we will advise you as soon as possible. If payment has been made on an order that we are unable to fulfil we will immediately refund you by the same method you paid us.

Damaged or defective goods

We aim to supply top quality goods, which are completely free from defects in materials and workmanship, but we ask that you inspect your goods for defects or damage once you receive them. If it looks like there might be something wrong with your products, please notify us as soon as possible, so that we can arrange for their collection at no cost to you. If you choose to post faulty items back to us yourself we’ll refund standard postage costs, but not special delivery services. Damages and shortages must be notified within 14 working days of delivery (or within a reasonable time after discovery of the problem). Please be sure to retain all documents and packaging. You’re entitled to reject the goods and receive a full refund, or have the faulty goods replaced free of charge. If you tell us about a problem after 14 days after delivery (or after a reasonable time of discovery) we’re entitled to either replace the goods free of charge or give you a refund.