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Refund policy

Refund policy

Returning goods/cancelling your contract – retail customers:

You have the right to cancel the contract and receive a refund or an exchange for an alternative item within 30 days of the Purchase. The products must be returned undamaged, unused and complete, together with the relevant tags and packaging. You must inform us in writing of your desire to cancel within 14 working days starting from the day after the goods are delivered to you. The goods are your responsibility until they arrive here, so we suggest you obtain a free proof of postage when you send your parcel from a UK Post Office. If you have not returned the goods within 14 days of cancellation, or if you request it, we can collect the goods from you at your cost. If you ask us to arrange for a courier collection we are unable to specify the exact collection time and someone needs to be present when the courier comes. If we arrange a courier collection and you are not there we reserve the right to pass on the costs incurred to you. We will refund the total amount of money due to you minus postage and packaging within 30 days from the day on which we receive your notice of cancellation in writing (but usually much quicker than that). Refunds for returned goods will be made via the same method of payment as used to place the order. Make sure you include these details with your return: Your name, daytime telephone number and order number. It is helpful (but not necessary) if you let us know why you are returning the goods too.

We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered or if one or more of the goods you ordered was listed at an incorrect price due to an error. If we do cancel your contract we'll let you know by e-mail and will refund your payment as soon as possible.