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Delivery Information

Delivery Information

Please allow 14 days to deliver.

Please let us know as soon as possible if your order hasn't been delivered within the 14 days..

Delivery times quoted are for guidance only and are not guaranteed (unless specifically described as such). As we're sure you know, nothing is 100% (especially when it involves the roads), and very occasionally the 'next day' service isn't. Generally, however, there's no problem and your order will arrive as planned.

In the UK, parcels sent via courier usually take 1-3 working days from the date of despatch to arrive. Please inform us within 21 days of placing your order if the goods have not been delivered. Although we may still be able to trace your items after this time we will not consider claims for lost items after this period. Parcels sent via Royal Mail usually take 2-5 working days from the date of despatch to arrive. If your package has not turned up after this time, and you have not received a card, it is often worth checking with your local mail delivery office in case they are holding it for you (for example if it does not fit through your letterbox).

We are obliged to wait 15 working days (3 weeks) from the date of despatch for orders to the UK and Europe before the postal service will acknowledge a missing item as lost. For all other destination this extends to 20 working days (4 weeks). If your parcel does get lost in the post, we will reship or refund after this time period.

We can't be responsible for lost parcels if you enter an incorrect delivery address on your order. Please check your order carefully before you submit it. If you do spot an error let us know as soon as possible so that we can do our best to rectify it.